Shipment processing time
All orders are processed within 2-3 Business Days.
Deliveries do not occur on weekends or holidays
In case we are experiencing a high volume of orders and there are any delays in the processing of orders we will communicate these changes with immediate effect.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Free Delivery in Pretoria Area - FREE
Free Delivery for Orders over R1000 - FREE
Collection: Sinoville or Farmers Martket (Silverton) - FREEPlease arrange pick up on email@example.com or call 072 722 1203
Gauteng Outside Pretoria - R80.00
National Delivery Outside Pretoria - R100.00
Oilgrow Pty Ltd reserves the right to evaluate and change shipping fees and methods from time to time. Changes will be made and notified on the Company’s Shipping Policy document.
Shipment confirmation and order tracking
You will receive a shipment confirmation and tracking number within 24 hours of placing a confirmed order.
Customs, duties, and taxes
Customize the following: Oilgrow Pty Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Oilgrow Pty Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
Payment Information Policy
1. We are committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology.
2. Payment can be made via –
a. debit card;
b. credit card: where payment is made by credit card, we may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation your order for the Goods will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purposes of paying the Goods. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Website;
c. Direct Bank Deposit or Electronic Funds Transfer: if you pay via direct bank deposit or electronic funds transfer.
d. Instant EFT;
3. Once you have selected your payment method (save for or direct bank deposit), you will be directed to a link to a secure site for payment of the applicable purchase price for the Goods.